Frequently Asked Questions (FAQ)

1. What services do you offer? We offer a variety of home services, including commercial cleaning, residential cleaning, lawn care, junk removal, furniture assembly, and general handyman work.

2. How can I book a service? You can book a service by visiting our website tillmanscrew.com, calling us at 404-984-7735, or emailing us at justin@tillmanscrew.com. Our customer service team is available to assist you with your booking.

3. What are your operating hours? Our standard operating hours are 8am-8pm. However, we offer emergency services outside of these hours for urgent needs. Please contact us for more information.

4. How do you determine pricing for your services? Pricing is determined based on the specific service, the scope of work, and the time required. For a detailed quote, please contact us with your service needs. We offer free estimates.

5. What payment methods do you accept? We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and online payment platforms such as Venmo, Zelle, and CashApp. Payment is typically required upon completion of the service unless otherwise arranged.

6. What is your cancellation policy? You can cancel your booking by contacting us at least 24 hours before the scheduled service. Cancellations made less than 24 hours in advance may incur a cancellation fee of $40.

7. Do you offer any guarantees or warranties on your services? Yes, we stand by the quality of our work and offer a 2 year guarantee on all paint jobs. If you are not satisfied with our work, please contact us within this period, and we will address the issue promptly.

8. Are your service providers insured and background-checked? Absolutely. All our service providers are thoroughly vetted, background-checked, and insured to ensure your safety and peace of mind.

9. How should I prepare my home for the service? Please ensure the area where the service is to be performed is accessible and free of any hazards or obstructions. For specific services, additional preparation may be required, and our team will provide instructions in advance.

10. What COVID-19 precautions are you taking? The health and safety of our customers and staff are our top priorities. Our service providers follow strict hygiene protocols, including wearing masks, using hand sanitizers, and maintaining social distancing where possible. We also offer contactless service options.

11. How can I provide feedback or make a complaint? We value your feedback and strive to improve our services continuously. You can provide feedback or make a complaint by contacting us at info@tillmanscrew.com. We will address your concerns as quickly as possible.

12. Do you offer any discounts or promotions? Yes, we periodically offer discounts and promotions. Please check our website or subscribe to our newsletter to stay updated on the latest offers.

13. How can I contact customer service? You can reach our customer service team by calling 404-984-7735, emailing info@tillmanscrew.com, or using the contact form on our website tillmanscrew.com. We are here to help with any questions or concerns you may have.